Problems Straight People Don't Have
I have just emerged from a 40+ minute call (the majority of which was being on hold) in which I had to repeat the entire request process. Here's the e-mail I wrote to Cait as I was on the phone:
I am having THE SAME FUCKING CONVERSATION with them that you had over two weeks ago.
Rep: "What about the Maternity Center in Bethesda?"
Me: "They tell us you do not participate with them."
Rep: "Ok, it will be covered but as out of network because there are participating facilities in network."
Me: "Which ones?"
Rep: "The Maternity Center in Greenbelt."
Me: "It's closed."
Rep: "Well, do you have a facility you want to work with?"
Me: "Birth Care, in Alexandria."
(Rep puts me on hold)
This is AFTER I was on hold for 20 minutes while she tried to find a supervisor to "tell me the determination" because she is "not allowed to". Which kind of makes me think they HAD a determination but now I am starting ALL OVER AGAIN.
I. HATE. THIS.
Oh jesus fucking crhist. They put it through for YOU.
Yup, that's right, they requested the prenatal and maternity care for Cait.